BackGround:

SoftWorks Support often needs access to Softworks Server to Troubleshoot. 

Team Viewer needs to be opened to allow them access.

To Allow Access to Softworks Server

• Log onto VMWare Prod vCentre - 

https://wwsvcsa01.westward.local/ui

UserName - Administrator@vsphere.local (Password can be found in KeePass)

• Browse to DMZSOFTWRKS on Left Hand Side. 

• Click on Launch Web Console

• Log in with Administrator - Password in KeePass

•  When you log in successfully Open Team Viewer and send screenshot to Softworks

Please Note - Team Viewer needs to be left open at all times.