TABLE OF CONTENTS


Background

P.J. or Karen may report that they are unable to update the Monday Report due to an error running Scania Business Analyzer

This is generally due to the server rebooting over the weekend and the binding order is incorrect. 


Troubleshooting

Production Network Adapter


  • Log onto WWSSBA server


  • From Control Panel Click on  "Network and Sharing Center" >"Change Adapter Settings"



  • Right Click on "Production Network Adapter" and select Properties. 


  • Highlight Internet Protocol Version 4 (TCP/IPv4) > Properties



  • Click on "Advanced"



  • Uncheck "Automatic metric" and set the Interface metric to 5 and Click Ok. 




VM Storage Network Adapter


  • Right Click on "VM Storage Network Adapter" and select Properties. 


  • Highlight Internet Protocol Version 4 (TCP/IPv4) > Properties



  • Click on "Advanced" 



  • Uncheck "Automatic metric" and set the Interface metric to 10 and Click Ok.



Checking interface through PowerShell


  • From Powershell run the following command - 


  • netsh interface ip show config


This will list all the nic similar to below screenshot - You should see the InterfaceMetric to display 5 and 10. 




Validating Change


  • Reboot Server. 


  • Log back into WWSSBA Server and run the following command again to ensure that the InterfaceMetrics have been set correctly:


  • From Powershell run the following command - 


  • netsh interface ip show config


  • Go back to P.J. or Karen and ask them to run Scania Business Analyzer again and it should generate the details correctly.